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Contact Us

VAPOR10 LTD, No 170, Barbaros mahallesi, Atasehir, istanbul, Türkiye.

[email protected]

+90 850 220 1154

+90 850 220 1154

@vapor10.co

How to contact us to place an order?

We at VAPOR10 company have strict rules for registering, verifying, tracking and sending responses to your request. As a manufacturer, we are not allowed to sell our products at retail according to the regulation of tobacco and electronic cigarettes. All purchase requests must be made in writing and via e-mail to the company's e-mail address only. All our manufactured products must be distributed through licensed distributors and retail sales license. To place an order, please fill out the following form first. All fields with asterisks must be completed. After submitting your application form, our experts will send it to the Department of Evaluation of Tobacco Products and Electronic Cigarettes in Istanbul to check the distribution license and inquire. If the documents are correct and confirmed, an acceptance form and order registration request will be sent to you, which you must complete the fields for all requested goods.

In VAPOR10 company, we give all our customers a full consultation including the introduction of products, flavors, how to order and how to send, and all the things you may have questions about. In this consultation, the experts of the sales department will contact you and answer all your questions. Buying advice and sending complete educational files, certificates and production licenses will be done for you after checking the accuracy of your distribution license by the Tobacco and Electronic Cigarettes Evaluation Department. To receive purchase advice, you must complete the following form.

At VAPOR10 company, due to having ISO 10002, we have to document all the complaints or technical comments of our customers about our products. If you are one of our colleagues and have an opinion or complaint about one of our products, you should fill out the form below. Fields with asterisks are mandatory. After checking the form by the quality control expert, a copy of the company's answer will be emailed to you with the approval of the production manager. Please upload all the documents related to your opinion or complaint completely in the relevant section. By doing this, you help the continuity of quality in our company.

What is your cooperation request with us? Are you among the producers of raw materials we need? Are you among the volunteers to work in different parts of our company? In any case, you can specify your request and type of cooperation by filling out the form below. The following forms will be sent to the relevant department according to the first part of the form regarding the type of cooperation, and you will be contacted if needed.

We at VAPOR10 company follow ISO 9001 principles. Also, ISO 10002 is for registering customer complaints. Communication with the end customer is always one of the most complicated problems of a company due to its wide range. Here we have tried to solve the problem as follows. All final products manufactured by our company have a special code. This code is defined as a one-time use. After entering the code and receiving the confirmation message, the user can send a message to the customer communication department. This message can include text and photos. With this, the user can transfer information or register a complaint. After the technical review of the message, the answer will be sent to the user by email. Due to the wide range of messages, it will take time to review the cases.

REQUEST FORM

Reason for request

Please write your message in the box below, then upload your documents for review in the field. The size of the submitted files should not be more than 2 MB and the number of files should not be more than 6.